maharajaFrequently Asked Questions

If you forget your maharaja password, visit the login page and click "Forgot your password?" Enter the username or email address associated with your account. We will send a password reset link to your registered email address within minutes. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm the change. Log in with your new password. If you do not receive the reset email within subject to verification, check your spam folder or contact our support team to verify your account details and resend the link.

No. Each person may register and maintain only one active maharaja account. Multiple accounts from the same individual are not permitted under our terms and may result in account suspension or account balance forfeiture. We use email, phone number, national ID, and payment method records to detect duplicate registrations. If you believe you have accidentally created duplicate accounts, contact our support team immediately to consolidate them or close one of the accounts. Keeping multiple accounts violates our Terms and Conditions and exposes your account to restriction.

Yes. We support bank transfer deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. When you choose bank transfer as your deposit method on maharaja, our system generates a unique virtual account number linked to your account. Transfer your deposit amount to that virtual account from your personal bank account (online payment, e-wallet, mobile banking, or local payment). Once the transfer completes — typically within minutes during business hours — the funds appear in your maharaja balance. For withdrawals, we transfer funds back to the same bank account you used for deposit, and processing usually takes one business day. During holidays such as Idul Fitri or Idul Adha, bank processing may be slower.

If your deposit or withdrawal does not complete, first check your transaction history in your maharaja account to see the current status. For deposits, verify that funds left your bank or payment app (online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). If the deposit was deducted but not credited to maharaja, contact our support team with your transaction reference number and receipt. We will investigate and credit your account if the payment was confirmed by the payment provider. For withdrawals pending longer than expected, contact support to confirm no verification delays are blocking the transfer. Stalled transactions are usually resolved within one business day once you provide documentation.

We offer promotional cashback as an appreciation mechanism for regular play on maharaja, subject to current promotional terms. Cashback is calculated based on your net loss or activity during the promotion period — details and eligibility criteria are posted in our Promotions section when active. Cashback is credited as bonus balance, which may carry turnover requirements before withdrawal. Specific percentages and thresholds vary by promotion and are not fixed; always review the current promotion rules before assuming cashback rates. If you have questions about your cashback status or whether you qualify, contact our support team to clarify the active promotion terms.

Live-dealer tables on maharaja feature real human dealers streaming from our studios. You see the dealer and other players via video, and place wagers on table games such as blackjack, roulette, baccarat, and Dragon Tiger in real time. Outcomes are determined by physical cards or wheels, and settlement is instant. Slot games are digital machines where you spin reels and outcomes are calculated by random-number generators. Slots require no interaction with other players; you set your stake and spin independently. Live-dealer tables offer a social experience and transparency (you see the action unfold); slots offer faster gameplay and lower minimum bets. Both are available on our maharaja platform; choose based on your preference.

We protect your personal data using encryption and standard security practices. All data transmitted between your device and our servers is encrypted in transit. Account information, national ID numbers, payment details, and transaction history are encrypted at rest in our secure database. We do not share your personal information with third parties except as required by law or to process legitimate transactions (e.g., payment processors for KYC verification). Access to your data is restricted to authorized personnel. For a full explanation of how we collect, use, and store your data, review our Privacy PolicyIf you suspect a data breach or unauthorized access to your account, contact our support team immediately.

You can contact our maharaja support team via the email form in your account dashboard or by sending an email directly to our support address (available in the Contact section of our website). Include your username, account email, and a clear description of your issue. Our support team responds to email inquiries within standard business-hour windows; response times may vary depending on query volume. For urgent matters (account compromise, withdrawal under review, technical outages), use our live chat or phone contact options for faster response. Always include your maharaja username and the transaction or date in question so our team can locate your account quickly.