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DANA deposit and withdrawal

DANA is one of our fastest payment rails for users in Indonesia. When depositing via DANA, you link your registered DANA account during checkout. Our platform then initiates a secure API call to confirm the transaction. Funds transfer in subject to verification once the DANA app confirms your payment. Deposit amounts range from a small floor (typically our welcome offer) to a daily ceiling that varies by your account tier and history. Withdrawals to DANA follow the same timeline—subject to verification after verification confirms your identity and withdrawal request. First-time withdrawal requests may undergo additional review; expect an extra 24-hour delay. Our support team monitors DANA transactions for security signals. If your deposit shows as pending longer than subject to verification, contact us with your DANA transaction ID so we can trace the payment across our gateway and DANA's backend.

OVO and GoPay usage

OVO and GoPay operate similarly to DANA on our platform. Both require account linkage—you enter your registered phone number, and a one-time PIN confirms ownership. Once verified, deposits process in subject to verification. OVO and GoPay both support recurring payments if you enable auto-link, which speeds up subsequent deposits to under subject to verification. GoPay integrates with Grab and Tokopedia, so you may already have a balance; using existing balance subject to verificationly. Withdrawal times for OVO and GoPay are subject to verification, typically longer than DANA because both apps batch process withdrawal requests. Like DANA, first-time withdrawals may be flagged for anti-fraud review, adding 12–24 hours. Both apps allow you to check your transaction history within their native interfaces, which helps you audit your activity outside our platform. If you change your phone number, update your account details to ensure withdrawal confirmation reaches the correct device.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual account (VA) are reliable for larger deposits and are favored by players who already use mobile banking apps. When you select bank transfer at checkout, we generate a unique 16-digit VA number tied to your account. Copy that number, open your bank's app (BCA, Mandiri, BRI, or BNI), and transfer the exact amount to the VA code. The bank processes your transfer within the same business day, and our system confirms credit within subject to verification. Do not transfer more or less than the requested amount—mismatched deposits may not auto-credit and require manual reconciliation. Withdrawals return to the same source bank account. If you withdraw more than once per day, the second withdrawal may be held for review; our compliance team verifies large or frequent transfers within 2–4 hours. Bank maintenance windows (typically 23:00–05:00 local time) may delay confirmation. Mandate transfers to your own account only—third-party transfers violate our terms and will be rejected.

Fees, limits and verification

We charge no deposit fees on any method. Withdrawal fees are waived for the first withdrawal per week; subsequent weekly withdrawals incur a small fee (typically 1–non-specific info depending on method and amount). account preferences range from our welcome offer (floor) to 250 million IDR (daily ceiling), varying by account status and payment method. Before your first withdrawal, we require identity verification—upload a clear scan of your ID (KTP, passport) and proof of residence (utility bill, bank statement). Verification typically completes within 1–2 hours during business hours. Once verified, you can withdraw up to your daily limit. If you exceed your tier's daily limit, the excess request is queued for the next day. Large withdrawals (over 100 million IDR) may trigger additional AML review, adding 24–48 hours. Account suspension occurs if verification documents are rejected twice; contact support to resubmit corrected copies.

Resolving a stalled transaction

If a deposit does not appear after the stated window, first check your bank or e-wallet app to confirm the payment was deducted. If funds left your account, retrieve your transaction ID or reference number—this is critical for tracing. Log into maharaja and visit your transaction history; search for the payment you sent. If it shows as "pending," wait another subject to verification and refresh. If it still shows pending after subject to verification, contact our support team with the transaction ID, payment method, and amount. Our finance team can query our payment gateway and the partner processor to locate the transaction. Most stalled deposits are recovered within 2–4 hours; some require 12–24 hours if the partner backend is slow. For withdrawals delayed longer than expected, check your account verification status—if your ID or address verification was recently rejected, your withdrawal is blocked pending resubmission. Resubmit corrected documents via the Account Settings page, and your withdrawal will resume once verification is approved. Never attempt duplicate payments to "fix" a stalled deposit; wait for support to investigate first.